The work order handling flow starts with a request for work from a potential customer. The request can regard an installation, or a service of any kind. When the sales person and the customer have reached agreement, the necessary information for a work order are already in place and can immediately be activated. The system then automatically generates a work order with the current data of the customer, the object, work order/s, and the possibly agreement.
The work order is used in IFS/Maintenance, and in IFS Applications for Service Management.