Set Work Order On Hold
Explanation
This activity is used to set the mobile work order on hold. This is done when
you need to take a short break from the work, e.g., lunch-break. When a work
order is set on hold, the clock is stopped for the work and a corresponding time
transaction is created automatically on the work order.
Prerequisites
- The work order should exist on the mobile device running IFS Mobile Work
Order.
- The work order should be set on route or should be started.
- A reason code must be defined in basic data, for use when setting a work
order on hold.
- For automatic time transaction creation (if this is set up in the
security configuration), a default craft and a default travel craft should be
defined for the employee/mobile user.
- If surveys are to be used in the work order flow, the work order
integration should be defined for the survey in IFS Human Resources.
System Effects
- The work order is set on hold. Only a limited number of actions can be
performed on the work order when it is on hold.
- If the work order was previously on route, the automatic travel time
transaction (if this is set up in the security configuration) is updated on
the work order.
- If the work order was started, the automatic work time transaction (if
this is set up in the security configuration) is updated on the work order.
- A journal entry is created on the mobile work order.
Window
The mobile device on which IFS Mobile Work Order is installed.
Related Window Descriptions
Refer the help for IFS Mobile Work Order on your device.
Procedure
- On the Home Screen, tap Work Orders.
- Tap on the the work order you wish to set on hold and then tap On
Hold.
- From the values available in the spin list for the Reason field,
select the reason for setting the work order on hold.
- Optionally, enter a note.
- Tap Save.
Note: If you have set up a work order survey to
appear at this stage of the work flow, the survey will be opened. Respond to the
survey and click Save.