Undo Customer Order Delivery

Explanation

This is activity is used to undo a customer order delivery. There may be times when you want to undo a delivery made from a customer order, shipment or consolidated shipment.  This is not possible when an invoice is created.

Prerequisites

• There should be at least one customer order line with some quantity delivered.

• If an invoice has already been created, you will first have to cancel the invoice.

System Effects

• As a result of this activity, the customer order status will be changed to Partially Delivered or Picked.

• If you undo delivery of a shipment that is closed, the shipment status will go to Complete.

Window

Undo Customer Order Delivery

Related Window Descriptions

Undo Customer Order Delivery

Procedure

Delivery Made from Customer Order:

1. In the upper part of the Undo Customer Order Delivery window, either populate or query for the customer order you want to undo delivery.

2. If you want to undo all lines, right-click and click on header and select Undo Delivery.

3. If you only want to undo a specific delivery, you can right-click on the specific line and undo the delivery.
   Note: Once a delivery note is created, you can only undo the total delivery for that specific delivery note. This means that you will have to right-click on the header to undo the delivery.

Delivery Made from Shipment:

1. If you have a shipment to be canceled, you could undo only the full shipment delivery. Individual customer order deliveries cannot be canceled.

Delivery Made from Consolidated Shipment:

1. If you have a consolidated shipment delivery, you should undo individual shipment deliveries.