Register Received Returns

Explanation

When receiving the material which is returned from customers, you should enter all the returned parts. In this way you can verify if there are any discrepancies between what was actually received and what the customer was authorized to return. The parts must have been entered as received before you can enter the handling of the returned material. The alternatives for handling returns of inventory registered parts is either to scrap the returned material or to return the material to the inventory.

If the internal customer and the site at which the parts are returned belong to the same company, there is a different procedure. For these internal customers, parts are directly registered as either scrapped or returned. 

You also can enter returns of non-inventory parts. When all parts on a return material authorization line with non-inventory parts have been received, the line will automatically acquire the Return Completed status. This means that non-inventory parts do not need to be handled.

Prerequisites

System Effects

Window

Return Material Authorization
Return Material Authorization Lines
Receive Authorized Returns

Related Window Descriptions

Return Material Authorization 
Return Material Authorization Lines
 
Receive Authorized Returns
Receive Parts
Receive Parts against Order Deliveries
Return Parts from Internal Order Transit
Scrap Parts from Internal Order Transit

Procedure

A complete RMA line has been returned:

  1. Populate, or query for the appropriate RMA.
  2. Mark the appropriate RMA line or lines. Right click in the lower part of the window and then click Receive Complete Lines.
  3. Close the window.

Parts of a RMA line has been returned:

  1. Populate, or query for the appropriate RMA.
  2. Mark the appropriate RMA line. Right click in the lower part of the window and then click Receive Parts.
  3. In the Sales Qty to Return field, you can enter the received quantity in sales unit of measure or in the Inv Qty to Return field, you can enter the received quantity in inventory unit of measure.
  4. Specify the location number to which the inventory parts must be received.
  5. To save the changes and close the window, click OK.

Return parts by looking at the order deliveries:

  1. Populate, or query for the appropriate RMA.
  2. Mark the appropriate RMA line. Right click in the lower part of the window and then click Receive Parts against Order Deliveries.
  3. In the Sales Qty to Return field, you can enter the received quantity in sales unit of measure or in the Inv Qty to Return field, you can enter the received quantity in inventory unit of measure.
  4. Specify the location No to which the inventory parts must be received.
  5. To save the changes and close the window, click OK.

Parts are returned from an internal customer that belongs to the same company as the site at which the parts are returned belongs: 

  1. Populate or query for the appropriate RMA.
  2. Mark the appropriate RMA line. Right-click in the lower part of the window and then click Return Parts from Internal Order Transit or Scrap Parts from Internal Order Transit depending if the parts should be scrapped or returned.
  3. Enter the quantity to be returned or scrapped in the lower section of the dialog box.
  4. To save the changes and close the dialog box, click OK.

Note: For more details regarding scrapping and returning of parts from an internal customer, see the related activity descriptions.