Complete RMA

Explanation

This function can be used when you have partially received one or more RMA lines on which you do not intend to receive the full quantity that has been approved for return. By specifying the RMA line as completed, the status of the line will be updated from Partially Received to Return Completed.

You can also specify an entire RMA as being completed. To be able to complete an entire RMA, the requirements described above must have been fulfilled for all the RMA lines that are not already in status Denied, Canceled or Return Completed.

Prerequisites

• Inventory parts that have been entered as received on the RMA line, must also have been handled, i.e., entered as scrapped or returned into inventory.
• The RMA should not be a receipt RMA.

System Effects

Completing an entire RMA:

• The status of the RMA header is updated to Return Completed.
• When completing an originating RMA header, the respective receipt RMA header is also updated to Return Completed.

Completing a RMA line:

• The status of the RMA line is updated from Partially Received to Return Completed.
• When completing an originating RMA line, the respective receipt RMA line is also updated to Return Completed.

Window

Return Material Authorization

Related Window Descriptions

Return Material Authorization

Procedure

Completing the entire RMA:

1. Populate or query for the RMA you intend to complete.
2. Right-click on the header and then click Complete.

Completing a RMA Line:

1. Populate or query for the appropriate RMA.
2. Select the RMA line that you intend to complete.
3. Right-click in the lower part of the window and then click Complete.