Deliver Lines

Explanation

Use the Deliver Customer Order Lines window when you want to deliver a separate order line. Complete orders are delivered in the Deliver Customer Orders window.

You can deliver both customer order lines with inventory parts and non-inventory parts. Inventory parts can be delivered as soon as they are reported as picked. Non-inventory parts with a delivery date after the system date (today's date) need to be reserved using the reservation batch in the Create Customer Order Reservations window before they can be delivered. However, non-inventory parts with a delivery date of the system date (today) or before can be delivered directly after the release is done.

When the customer order line is considered as delivered, it acquires the Delivered status. The customer order header receives the Partially Delivered status until all the lines are completely delivered. In that case, the status is updated to Delivered. The status can vary, depending on the order type.

When the customer order line is delivered, any customer warranties from the serial tracked parts will be stored in the Part Serial window. Valid periods will be calculated for all the customer warranties in the entire serial structure in the Part Serial window.

In this window, you cannot change the number of parts to be delivered. However, you can also deliver an order line with deviation from this window by using Deliver with Differences in the Operations menu. In case the quantity of parts to be delivered is less than stated on the pick list and reported as picked, the delivery information should be entered in the Deliver Customer Order with Differences window or the Deliver Customer Order Line with Differences window.

If sales overhead costs are registered for the part, these overhead costs are calculated at delivery based on the cost of the parts delivered and the order line quantity.

Prerequisites

• The customer order lines with inventory parts must have been reserved and reported as picked, i.e., the order must be in the Picked status .
• The customer order lines with non-inventory parts must have been reserved using the reservation batch in the Create Customer Order Reservations window, assuming the delivery date is after the system date (today's date).
• Customer order lines with non-inventory parts with a delivery date of the system date (today) or before need to be released.
• The customer order line must not be connected to any shipment.

System Effects

• The customer order line will be considered as sent/delivered to the customer. The customer order line acquires the Delivered status. The customer order header receives the Partially Delivered  status until all the lines are completely delivered. In that case, the status is updated to Delivered. The status can vary, depending on the order type.
• When delivering a serial tracked part, any customer warranties defined on the customer order line are stored in the Part Serial window. If customer warranties already exist in the Part Serial window, they are merged with the ones defined on the customer order line. The warranties on the customer order line are the valid ones if the same warranty type exists both in the Part Serial window and on the customer order line.
• When delivering a customer order line with a serial tracked part, a calculation of the valid customer warranty period takes place. The delivery date and the external transport lead time are used and all the customer warranty types with time based warranty conditions in the entire serial structure in the Part Serial window are given a valid from and valid to date. These dates are calculated using the minimum and maximum values defined for the different warranty conditions. If the valid to and valid from dates already have values, they are not recalculated since they come from the supplier warranties that have been converted to customer warranties. The valid from and valid to attributes are stored in the part serial structure for later transfer to IFS/Service Management.
• If the Customer Order Connection parameter is set for a supplier warranty type with time based warranty conditions somewhere in the serial structure in the Part Serial window, the calculation of the valid period takes place for the supplier warranty with time based warranty conditions as well.
• After delivering a part of or the entire customer order line, it is not possible to update the warranties on the customer order line.
• When partially delivering an inventory part order line using delay cost of sold goods to delivery confirmation, the cost of sale will not be recognized at the time of shipment. Two new transactions are created; DELCONF-OU (M3/M1), DELCONF-IN (M1/M3). When partially delivering a non-inventory part order line using delay cost of sold goods to delivery confirmation, transactions will not be created when the parts are delivered.
• If sales overhead costs are registered for the part, separate cost of goods sold (COGS) bookings are created: SALES-OH (Debit M194 - cost of goods sold, sales overhead, credit M190 - sales overhead).

Window

Deliver Customer Order Lines

Related Window Descriptions

Deliver Customer Order Lines

Procedure

1. Search for the desired customer order lines by using the Populate or Query feature.
2. Select the customer order lines you wish to deliver, right-click and then click Deliver.
3. A message informs you that the customer order line will be delivered. Confirm by clicking OK.