Cancel RMA

Explanation

This activity is used to cancel an entire RMA or specific RMA line. The RMA header can be approved even though one or more RMA lines have been canceled. If the RMA lines have mixed statuses, either Canceled or Denied, the header will acquire the Denied status. If all of the RMA lines have been canceled, the RMA header will acquire the Canceled status.

When the RMA is in the Canceled status, no further transactions can be performed.

Prerequisites

• To be able to cancel the entire RMA, the RMA must be in the Planned status.
• To be able to cancel a specific RMA line, the RMA line must be in the Planned status.
• Cancellation reasons need to be defined in the Cancellation Reasons window.

System Effects

Canceling the entire RMA:

• The RMA header and all lines acquire the Canceled status.
• No new lines can be entered for the current RMA.
• No further transactions can be performed on the header.

Canceling an RMA line:

• The RMA line acquires the Canceled status.
• No further transactions can be performed on the line. Canceled lines cannot be removed or changed (the cancel reason change.
• If all RMA lines are canceled, the RMA header will acquire the Canceled status.

Window

Return Material Authorization

Related Window Descriptions

Return Material Authorization

Procedure

Canceling the entire RMA:

1. Populate or query for the RMA that you intend to cancel.
2. Right-click on the RMA header and then click Cancel.
3. On the dialog box that appears, you can select a cancel reason code if necessary.
4. Click OK.

Canceling a RMA Line:

1. Populate or query for the appropriate RMA.
2. Select the RMA line that you intend to cancel.
3. Right-click in the lower part of the window and then click Cancel.
4. On the dialog box that appears, you can select a cancel reason code if necessary.
5. Click OK.