Enter SLA
Explanation
This activity is used to enter or change the service level agreement (SLA)
values for the service contract to be quoted.
Prerequisites
- Service contract should be created in the quotation.
- SLA identities should be defined in
Service Contract Basic
Data.
- Calendars should be defined in Calendar.
System Effects
As a result of this activity a service level agreement
is entered on the service contract.
Window
Service
Quotation
Related Window Descriptions
Service Quotation
Service Quotation/Service Contract
Service Quotation/Service
Contract/SLA
Service Quotation/Service
Contract/Services
Service Quotation/Service
Contract/Services/SLA
Procedure
- Open the
Service Quotation window and
query for the required quotation (F3).
- Click the SLA
sub tab in Service
contract
tab, If the SLAs are to be entered for the whole contract, Else Click the
SLA sub tab in under services.
- In the Work Type field, enter the work type
which is applicable for the SLA and the selected line number. Use the List
of Values to select a valid value. Leave this field empty if the given line
contract line is value for all work types.
- Enter the Primary criteria of the SLA by selecting a valid
type from the Criteria list and enter the criteria value, where
applicable.
- Similarly, enter the Secondary criteria of the SLA by selecting a valid type from the Criteria list and enter the criteria value, where applicable.
- In the SLA ID field, enter the identity of
the SLA which is to be connected to the service contract/service contract
line. Use the List of Values to select a valid value.
- Save the information (F12).