A credit check, when executed, may result in the customer order receiving a blocked state. The circumstances of all such orders should be investigated to ensure that the blocking is valid for legitimate credit reasons. In the event of an error, or when credit conditions allow, a credit-blocked customer order can be released in the Handle Blocked Customer Orders window. To unblock a credit-blocked customer the Credit Blocked check box on the Customer/Credit Info tab must be cleared. Once a blocked customer order is sent to this window, it has to be manually released to continue processing.
By selecting Release from Credit Check, the order is released and can be further processed and will not be blocked again in any of the steps where a credit check occurs.
In the inter-site order flow, when both the external and internal customer orders are blocked due to a fail in the external customer's credit, you must first release the external customer order from the credit check. The internal customer order is then automatically released from credit check.
For more details on how the credit check is executed and when it occurs refer to the About Credit Control in Customer Order document.
The customer order must have been blocked as a result of the credit check so that the customer order is present in the Handle Blocked Customer Orders window.
Handle Blocked Customer Orders
Handle Blocked Customer Orders