Enter Return Cause

Explanation

Use this activity to enter codes for return causes. These are used to record reasons for return of items to a supplier. This is mandatory to be able to send returns to a supplier.

You have two types of return in the receipt function:

• Return for Rework: As an example, the return cause can be problems with the quality. The financial burden of returned parts is placed on the supplier, i.e., the parts need to be reworked.
• Return for Credit: As an example, the return cause can be problems with the quality or a delivery by mistake. The financial burden of returned parts is placed on the supplier, i.e., either a credit invoice for the returned parts or an invoice including only the approved parts is required. A replacement order for the returned parts can be created.

An example of usage is when entering inspection results in the receipt function.

Prerequisites

No particular prerequisites.

System Effects

A return cause is entered and can be used in connection with inspection at the receipt function.

Window

Procurement Basic Data

Related Window Descriptions

Procurement Basic Data, Procurement Basic Data/Return Causes

Procedure

1. Click the Return Causes tab in the Procurement Basic Data window.
2. Create a new record.
3. Enter a code for the return cause in the Return Reason column, e.g., Inc. You can use a maximum of eight alphanumeric characters.
4. Enter the description of the return cause in the Description column, e.g., Incorrect.
5. Save your entry.