Return Material Authorization/Return Material Lines

[About Return Material Authorization] [About Prices Including Tax]

[To Shipment]

Usage

Use this tab to enter and maintain return material authorization (RMA) lines. The Catch Quantity information on the RMA line tab is used to calculate the price and amount, whereas the catch quantity in the Return Material - Receive, Scrap and Return into Inventory dialog box is used for the catch quantity physically returned into inventory or scrapped. As these quantities can vary, there is no validation between the different catch quantities you can enter. As such, you can enter one catch quantity on the RMA line, e.g. to credit, and another catch quantity to return into inventory/scrap. It is also possible to end the rental process automatically while completing the return by manually entering a date and time for End Rental Date and End Rental Time fields.

Activity Diagrams

Handle customer returns

Activities

Enter RMA line
Release RMA
Deny RMA
Complete RMA
Register received returns
Scrap
Enter RMA line tax line
Return into inventory
Resolve shortages
Approve for credit
Remove credit approval
Create credit invoice
Create correction invoice for returned goods

Create Corrective Inter-site Price Postings
Enter notes
Enter document texts
View configuration