Enter Deviation Reasons

Explanation

Use this activity to enter self-billing deviation reasons. In the customer self-billing process, deviations may occur between the price self-billed by the customer and the expected price. Deviations may also occur between the quantity self-billed by the customer and the expected quantity to be invoiced. Self-billing deviation reasons can be useful when investigating such deviations. Each deviating self-billing line can be manually given a reason explaining why the deviation has occurred, as well as any action taken because of the deviation. 

Prerequisites

• Self-billing deviation reasons must have been defined in the Sales Basic Data window.
• To be able to view and enter deviation reasons in the Self-Billed Customer Order Line with Deviations window, a deviation in price or quantity must exist, and the delivery must have been invoiced or partially invoiced.

System Effects

• Deviation reasons will be entered and saved on the self-billing invoice line.
• If you enter deviation reasons in the Self-Billed Customer Order Line with Deviations window, it will appear in the Customer Self-Billing Invoice window and vice versa.

Window

Customer Self-Billing Invoice
Self-Billed Customer Order Lines with Deviations

Related Window Descriptions

Customer Self-Billing Invoice
Self-Billed Customer Order Lines with Deviations

Procedure

1. Open the Customer Self-Billing Invoice or Self-Billed Customer Order Line with Deviations window and query for the relevant record.
2. Observe the price and quantity values in the invoice lines.
3. Enter or select a deviation reason from the List of Values in the Deviation Reason field for the appropriate invoice lines.
4. Save the record.