Rollback Complete Payment
Explanation
The Rollback Complete Payment activity
is
used to delete an entire payment when the payment is incorrect. All installments,
invoices and payments
on account that was included in the payment are set as unpaid and a voucher is created in
the hold table in IFS/Accounting Rules. The voucher contains postings that reverses the
postings on the original voucher. Any difference
item invoice associated with the payment will also get cancelled. If
a payment receipt has been printed, update the receipt status to Cancelled, but if the receipt is still in
the Created status, it should be removed. If
a receipt has been printed for a payment, it is not possible to make a
partial rollback of that payment. In this case, it will be required to perform a complete
rollback.
Prerequisites
- The payment must exist.
- If the customer payment that you want to rollback
is connected to a prepayment-based invoice, it is necessary to create a
credit invoice for that invoice in order to rollback the payment.
System Effects
As a result of the Rollback Complete Payment, all installments,
invoices and payments
on account that was included in the payment are set as unpaid. Any difference item invoice associated with the payment will also get canceled.
A voucher with postings postings that reverses the postings on the original voucher are created into the
hold table in Accounting Rules.
Window
Customer Payment Rollback
Related Window Descriptions
Customer Payment Rollback
Procedure
To enter a rollback complete:
- Open
Customer Payment Rollback window. Use the Query or
Populate function
to find the payment or payments you want to work on.
- Select the payment. You can select only one at a time.
- Right-click and then click the Rollback Complete Payment operation.
- If you choose Rollback Complete Payment,
Rollback Complete
dialog box
is shown with the fields Voucher Date, Period, User Group, and
Voucher Type. Check the
voucher date and change it if necessary, then select OK.
- You can cancel the function here
by selecting Cancel. If you do so,
Customer Payment Rollback is
redisplayed.
- After you have saved, Message is shown with details
of Payment Series, Payment ID, Voucher Type, Accounting Year, and Voucher No. When you are
satisfied with the details, select OK.
- The payment now has the status Complete Rollback, and a further payment is generated
automatically for automatic posting with the status Rollback.
Also, an adjustment voucher for the payment is generated.