Define Service Type

Explanation

This activity is used to define and maintain the service types to be used within the system. The service type is a uniting concept that defines a service process. You can connect several service types to a repair part. A non-inventory sales part will function as the invoicing object for the service type.

A service type is used for two purposes: generate a price and generate a standard work scope. Depending on the repair order type, and if a contract exists for the customer, the work scope and the price will differ. A standard work scope is a set of activities that need to be done to bring the repair part back to its original fit and/or function. A service type can generate a predefined work scope for:

• Work order: Standard jobs can be generated.
• Repair shop order: Material/components and/or operations can be generated.

Furthermore, you can connect repair codes to the service type and part combination, and by that group the standard jobs for work order or material/component and/or operations for repair shop order.

Prerequisites

N/A

System Effects

As a result of this activity, a service type record is created and can be connected to a repair part.

Window

Component Repair Order Basic Data

Related Window Descriptions

Component Repair Order Basic Data/Service Type
Component Repair Order Basic Data

Procedure

1. Open the Component Repair Order Basic Data window.
2. Click the Service Type tab.
3. Create a new record.
4. Enter the service type ID in the Service Type field. You can use a maximum of 25 alphanumeric characters. Note that the ID cannot be changed after saving the record.
5. Enter a service type description with a maximum of 200 characters.
6. If needed you can add notes and comments for internal reference only. A note can be used as a means of forwarding information to someone who will process the object later.
7. Save your record.