Send Resolution to Caller
Explanation
This activity is used to send a resolution to the caller.
Prerequisites
The case to which you are assigned as an owner must have been retrieved
to the window.
System Effects
As a result of this activity, the resolution will be
sent to the caller.
Window
Case
Related Window Descriptions
Case
Send E-Mail Message
Procedure
- Open the
Case window.
- Select a suitable case, right-click and then click Send E-mail message.
The Send Email message dialog box opens.
- In the From field, enter the name of the person from
whom the
e-mail will be sent out.
- In the To field, enter the name of the person to
whom the e-mail will
be sent out.
- In the Subject field, enter the subject or title of the e-mail.
- Click Send.