Investigate Task
Explanation
Use this activity to investigate the task. After you accepted the task, you
can check what the reported problem is and you can also check what is to be done
on this particular task.
Prerequisites
- The case must be created and the current case must have been retrieved in the window.
- The task must be created.
System Effects
N/A
Window
Task
Related Window Descriptions
Task
Procedure
- Read through the task activity and task comment to see what is needed to
be done.
- Decide if a handover is needed from the task.