Enter Resolution and Close Case
Explanation
This activity is used to enter the resolution and close the case.
When the
resolution to the problem is found, you can close the case. Then the case will
receive the Closed status.
Prerequisites
To perform this activity, the
case must be in the Open status.
System Effects
As a result of this activity, the resolution to the case
will be entered.
Window
Case
Related Window Descriptions
Case
Case/Description
Procedure
- Open the
Case window.
Query for the case for which you want to enter a resolution.
- Click the
Description tab.
- In the lower text field, enter the
resolution for this case. The Our Resolution option is the default
option for this field.
- Right-click and then click Close Case.
- Save the record.