Enter Resolution

Explanation

Use this activity to enter a resolution for a particular case.

Prerequisites

To perform this activity, the case must be in status Open.

System Effects

As a result of this activity, the resolution to the case is entered.

Window

Case
New Case Assistant

Related Window Descriptions

Case
Case/Description

Procedure

1. Open the Case window and query for the case for which you wish to enter a resolution.
2. Select the Description tab.
3. In the lower text area, enter the resolution for this case. The lower text area is the default Our Resolution field.
4. Save the record.