Complete Case
Explanation
This activity is used to complete the case.
When the AUTO_COM_TASK_CASE system parameter
is set to True, the case is set to Completed automatically when
all the tasks on the case are completed or closed.
Prerequisites
The solution to the case must have been found.
System Effects
As a result of this activity, the case will be completed.
Window
Case
Related Window Descriptions
Case
Close
Case
Procedure
- Open the
Case window.
- Select a suitable case, right-click and then click Complete.
The Complete Case dialog box opens.
- In the Completion field, enter the appropriate completion code
before the status is changed.
- In the Focus field, enter the focus of the case.
Click List to select a suitable value.
- In the Work Folder field, enter the work folder for the case.
Click List to select a suitable value.
- In the Contact Notes Message field, enter the message for the
contact, if necessary.
- Select the Show Externally check box if you want the
contact note be
published externally.
- Save the record.