Enter Customer

Explanation

Use this activity to link customer information to the current service request. 

Prerequisites

Before the customer information is linked to the service request, the following must have been completed:

• The customer information must exist in IFS/Enterprise. 
• The current service request must have been retrieved in the window.

System Effects

As a result of this activity, the customer information is linked to the service request. You can enter additional information on the service request.

Window

Service Request

Related Window Descriptions

Service Request

Procedure

Use the following procedure to link customer information  to a service request:

1. In the Customer No field, use List of Values to select a suitable value.