Set Work Order On Hold

Explanation

This activity is used to set the mobile work order on hold. This is done when you need to take a short break from the work, e.g., lunch-break. When a work order is set on hold, the clock is stopped for the work and a corresponding time transaction is created automatically on the work order.

Prerequisites

• The work order should exist on the mobile device running IFS Mobile Work Order.
• The work order should be set on route or should be started.
• A reason code must be defined in basic data, for use when setting a work order on hold.
• For automatic time transaction creation (if this is set up in the security configuration), a default craft and a default travel craft should be defined for the employee/mobile user.
• If surveys are to be used in the work order flow, the work order integration should be defined for the survey in IFS Human Resources.

System Effects

• The work order is set on hold. Only a limited number of actions can be performed on the work order when it is on hold.
• If the work order was previously on route, the automatic travel time transaction (if this is set up in the security configuration) is updated on the work order.
• If the work order was started, the automatic work time transaction (if this is set up in the security configuration) is updated on the work order.
• A journal entry is created on the mobile work order.

Window

The mobile device on which IFS Mobile Work Order is installed.

Related Window Descriptions

Refer the help for IFS Mobile Work Order on your device.

Procedure

1. On the Home Screen, tap Work Orders.
2. Tap on the the work order you wish to set on hold and then tap On Hold.
3. From the values available in the spin list for the Reason field, select the reason for setting the work order on hold.
4. Optionally, enter a note.
5. Tap Save.

    Note: If you have set up a work order survey to appear at this stage of the work flow, the survey will be opened. Respond to the survey and click Save.