Enter Part Service Lines

Explanation

Use this activity to define part service lines for an inventory part to be repaired.

Prerequisites

• The inventory part to be repaired should be defined in the Inventory Part window.
• The customer should be defined in the Customer window.
• Maintenance organizations should be defined in the Organization Basic Data window.
• Service types should be defined in the Component Repair Order Basic Data window.
• Service level agreements (SLA) and agreement invoice rules should be defined in the Service Contract Basic Data window.
• If you are planning to use alternative customers they should be entered in the Service Contract/Additional Customers tab.

System Effects

As a result of this activity, a new part service line will be created.

Window

Service Contract

Related Window Descriptions

Service Contract
Service Contract/Part Service

Procedure

1. Open the Service Contract window and query (F3) for the service contract for which you want to define service lines.
2. Click the Part Service tab and create a new record (F5).
3. Enter a brief description of the service line in the Description field.
4. Next enter the relevant part number and part revision based on the connection type.
5. Enter the service type in the Service Type field.
6. Enter values in the following fields to determine how the customer should be invoiced: Invoice Rule ID and Invoice Type.
7. If you selected Fixed Price as the invoice type in the previous step, enter values in the Price field located in the Fixed Price Execution area. The values will be applied to the work order.
8. If the service contract is to be invoiced as a whole (i.e., according to an invoice plan), enter the sales part number to be invoiced in the Sales Part No field found in the Periodic Prices area. Additionally enter an alternative customer if the service contract is to be paid for by a different customer.
9. Save the information (F12).