Use the Fault Report to report an internal, maintenance related problem. A machine operator can for example use the fault report to log a problem with a molding machine. On the fault report you can enter information about what object ID the problem is related to, who is reporting the problem, a description of the fault and which maintenance organization the fault report should be assigned to. If the object ID is not known by the person entering the fault report it is important that a detailed description of the object is entered on the fault report, so that the correct object id can be found and added to the work order at a later point.
On the fault report you can also enter information about how the fault was discovered, by selecting a discovery code and symptom code. In addition you can give the fault report a more extensive description, and define a priority code to indicate the urgency of the problem.
When saving the fault report a work order with a unique number is created. The status of the work order will be Fault Report. To further prepare the work order, or add additional information you can right-click and click Prepare Work Order.
From the Fault Report (Web client) you have the option to manually send a SMS message. This is a useful way to get in contact with a technician that is out working on a site. The SMS message can be sent to the technician's cellular phone with information about the work needed to be done. The fault report information can also automatically be sent via an e-mail or an SMS message to the technician through the event server. Note: The ability to send SMS messages depends on the network operator in your area.
Fault Reports are used in IFS/Maintenance.