Introduction
A component repair order is an electronic document that authorizes the repair or modification of a part. You can use the component repair order to; receive customer owned parts, initiate and execute a repair work scope, ship the parts back to the customer and invoice the customer for the work performed.
Component Repair Order Overview
Component repair orders are generated either manually or by using the New CRO
Assistant.
The component repair order can be considered as the umbrella object which links
all objects needed to perform and administrate the repair together. The
following objects can be associated with a component repair order; customer
order, inventory, repair order, part service contract, cost lines and sales
lines. The component repair order consists of a header and lines. The
information entered in the component repair order header is valid for all
component repair order lines. It is possible to create several component repair
order lines to process different parts but the components must be owned by the
same customer; i.e. it isn’t possible to handle services of components owned by
different customers on the same component repair order.
The state of the component repair order shows where the component repair order
is in the repair process. It also controls what you can do with the component
repair order.
The following table summarizes the disposition shop order states:
| State | Description |
| Planned | The CRO has been created. |
| Released | One or more lines associated with the CRO has been released to repair. |
| Completed | One or more lines associated with the CRO has been signed off/completed. |
| Closed | All the lines associated with the CRO have been closed. |
Repair Line Handling
All
possible actions for the repair process are done on a line level; such as
defining the part number and the quantity to be repaired, receipt of parts,
selection of service types, calculation of cost lines etc. It is also on the
repair line the preferred repair order type is selected.
The following table summarizes the repair line states:
| Example | Table |
| Planned | The line has been created. |
| Reserved | A full or partial assignment to the line has occurred. |
| Released | The line has been released. |
| On Hold | The CRO line has been put on hold. To release the hold right-click and then click Return to Repair. |
| Completed | All supply for the line are completed. |
| Signed Off | All tasks are completed. This step is necessary even if there are no tasks for the line. (This status is only applicable for disposition shop order). |
| Completed | CRO line is closed. Cost lines and sales lines should be generated and sales lines should be transferred to the customer order before closing the line. |
Exchange Line Handling
All
possible actions for the exchange process are done on a line level; such as
defining the part number, type and quantity of the exchange, receipt/dispatch of
parts as well as approving dispatches and confirming receipts.
The following table summarizes the exchange line states:
| Example | Table |
| Planned | The line has been created. It will remain in this status also when parts have been reserved to this line. |
| Released | A customer order has been created connected to the line. |
| In Exchange | The exchange process has been initiated either by starting to receive or dispatch parts to the customer. |
| Completed | All parts that are to be received/dispatched have been acknowledged. This is set automatically during the confirmation step if all received items have been confirmed and all dispatched parts have been approved. If no this is a manual step. |
| Closed | CRO line is closed. Sales lines should be generated and transferred to the customer order before closing the line. |