Start Work Assignment

Explanation

This activity is used to change the status of a work assignment to Work Started. The work that is to be performed according to the work task can be started.

Prerequisites

Before the status is changed, the following must have been completed:

• A Work Assignment must exist in status Accepted, OnRoute or Waiting at Location.
• If the work task is set as Allow Multiple Visits selected and visit chain exists, then preceding visit should be Completed.

System Effects

• The status of the work assignment is changed to Work Started.
• The Assignment Start date and the Work Start date on the work assignment is updated with current date.
• If the work assignment is in Accepted status the Assignment Start is updated with current date
• The work task is set to status Work Started if it is in status Released or lower.
• It is possible to set the work assignment to status Pending Completion, Completed, Incompleted or Cancelled.
• A journal entry is created for this event. Journal entries are generated in the Journal tab found in the Prepare Work Order and Report In Work Order windows.
• If the work task is connected to a SLA order line which has a SLA latest start and responded date is empty, when the status of the work task is set to Work Started, the Responded Date is updated on SLA order line.
• If the Allow Multiple Visits check box is selected for the work task, and If the work assignment status is changed from Assigned to Work Started, then the visit chain is created with multiple work assignments based on the working schedule or calendar of the assigned resource. Initial visit status is set as Work Started and follow on visits status is set as  Accepted

Window

Work Assignments
Work Task
Prepare Work Order
Work Order Structure

Related Window Descriptions

Work Task
Prepare Work Order
Work Order Structure

Procedure

Use the following procedure to change the status using the Work Task, Prepare Work Order or Work Order Structure window.

1. Query the work task, or alternatively, query the work order and then click the Work Tasks tab and select the relevant work task.
2. Click the Work Assignments tab.
3. Right-click, point to Status and then click Work Started.

Use the following procedure to change the status using the Work Assignments window.

1. Open the Work Assignments window.
2. Query for the work assignment (F3). (If the assignment no is unknown, a combination of work order and/or work task no can be used to find the assignment no.).
3. Right-click, point to Status and then click Work Started
.