Cancel Work Assignment

Explanation

This activity is used to change the status of a work assignment to Cancelled. When cancelling a work assignment, a cancellation cause must be entered.

Prerequisites

Before the status is changed, the following must have been completed:

• The work assignment must exist.
• The work assignment must not contain the Task Leader flag.
• Reporting against the work assignment must not exist.
• The cause for canceling must be defined in Work Task Basic Data/Cancel Cause tab.
• If Cancel Cause Access is to be used, it has to be defined in System Definitions/Object Property.
  • Object LU: CancelTaskCause
  • Property Name: USE_CNCL_CAUSE_ACCSS should be set to TRUE
• If Cancel Cause Access functionality is used, then the cancel cause access can be defined in Work Task Basic Data/Cancel Cause Access tab.

System Effects

• The status of the work assignment is changed to Cancelled.
• A journal entry is created for this event. Journal entries are generated in the Journal tab found in the Prepare Work Order and Report In Work Order windows.
• If the Allow Multiple Visits check box is selected for the work task and visit chain exists, work assignments related to follow on visits are removed as below
• If the follow on work assignment status is Assigned and not sent to mobile then it will be removed.
• If the follow on work assignment status is Accepted or higher or work assignment is sent to mobile, then it will be Canceled

Window

Work Assignments
Work Task
Prepare Work Order
Work Order Structure
Work Task Basic Data

Related Window Descriptions

Work Task
Prepare Work Order
Work Order Structure
Work Task Basic Data

Procedure

Use the following procedure to change the status using the Work Assignments window.

1. Open the Work Assignments window.
2. Query for the work assignment (F3). (If the assignment no is unknown, a combination of work order and/or work task no can be used to find the assignment no.).
3. Right-click, point to Status and then click Cancelled.
4. In the dialogue that appears, enter a cancellation Cause, by using the List button to select the appropriate Cause.
5. Click OK.

Use the following procedure to change the status using the Work Task, Prepare Work Order or Work Order Structure window.

1. Open the Work Task, alternatively select the Work Task tab in the Prepare Work Order or the Work Order Structure window.
2. Query the work order and then select the appropriate work task.
3. Click the Work Assignments tab.
4. Right-click, point to Status and then click Cancelled.
5. In the dialogue that appears, enter a cancellation Cause, by using the List button to select the appropriate Cause.
6. Click OK.