Accept Work Assignment

Explanation

This activity is used to change the status of a work assignment to Accepted.

Prerequisites

Before the status is changed, the following must have been completed:

• A work task in released status must exist.
• A work assignment in assigned status must exist.

System Effects

• The status of the work assignment is changed to Accepted.
• It is possible to change the status of the work assignment to OnRoute, Work Started, Handover or Cancelled. Status Handover can only be set from My Work window.
• A journal entry is created for this event. Journal entries are generated in the Journal tab found in the Prepare Work Order and Report In Work Order windows.
• If the work task is connected to a SLA order line which has a SLA latest start, when the status is set to Waiting on Location, the Responded Date is updated on SLA order line.
• If the Allow Multiple Visits check box is selected for the work task, then the visit chain is created with multiple work assignments based on the working schedule or calendar of the assigned resource.

Window

Work Assignments
Work Task
Prepare Work Order
Work Order Structure

Related Window Descriptions

Work Task
Prepare Work Order
Work Order Structure

Procedure

Use the following procedure to change the status using the Work Task, Prepare Work Order or Work Order Structure window.

1. Open the Work Task window, alternatively select the Work Task tab in the Prepare Work Order or the Work Order Structure window.
2. Query the work order and then select the appropriate work task.(F3)
3. Click the Work Assignments tab.
4. Right-click, point to Status and then click Accepted.

Use the following procedure to change the status using the Work Assignments window.

1. Open the Work Assignments window.
2. Query for the work assignment (F3). (If the assignment no is unknown, a combination of work order and/or work task no can be used to find the assignment no.).
3. Right-click, point to Status and then click Accepted.