Select Equipment from Map
Explanation
This activity is used to select an equipment object from a map. When ordering
a service for that equipment, the equipment values will be filled in from start.
Prerequisites
- Logged in user should be configured as a B2B User - Customer.
- There must be equipment objects with the customer set as party type.
- For use from the My Service Center lobby, the equipment must be
connected to a location and have a valid service contract.
System Effects
As a result of this activity, an equipment object will be preselected when
the Service Order assistant is opened.
Procedure
Use the following procedure to get an equipment object preselected when
ordering a service from the Service Center or My Service Center lobby.
- Open the B2B >
Service Center or My Service Center lobby > View Equipment on Map
link in the Equipment group.
- Select an equipment on the map. Select the Object Details
link
from the map card.
- From the Equipment Object page, select Order Service.
- The Order Service assistant will open up, with the value for location and equipment set
from the previously selected equipment.