Select Equipment

Explanation

This activity is used for selecting an equipment when ordering a service. This is a mandatory activity if it is performed from the My Service Center lobby.

Prerequisites

• Logged in user should be configured as a B2B User - Customer.
• There must be equipment objects with the customer set as party type.
• For use from the My Service Center lobby, the equipment must be connected to a location and have a valid service contract.
• You must also have selected a location in the Order Service assistant.

System Effects

As a result of this activity, an equipment object will be selected in the Order Service assistant.

Procedure

Use the following procedure to select an equipment when ordering a service from the Service Center or My Service Center lobby.

1. In the Equipment list, click on the list arrow to open up the list and select an equipment.