Undo Customer Order Delivery

Explanation

This activity is used to undo a customer order delivery. There may be times when you want to undo a delivery made from a customer order, shipment or consolidated shipment.  This is not possible when an invoice is created except for rental order lines.

Prerequisites

• There should be at least one customer order line with some quantity delivered.
• If an invoice has already been created, you will first have to cancel the invoice.
• Note that undo customer order delivery of parts delivered in a handling unit structure does not guarantee that the delivered structure appears as delivered on the shipment or in inventory after undo delivery has been performed. As the undo delivery is done per delivery line on lowest level it is for example possible to undo delivery of a handling unit structure partly. Also note that their might have been changes made to the handling unit structure after delivery and the undo delivery will then use the handling unit structure for the delivery lines as is - not as delivered. If changes made to delivered structure include repacking of new parts there might be validations preventing undo delivery.
• Return material lines should not exist against the customer order line. If there are no returns or scraps performed for the return material line, you can remove the customer order line reference from the return material line to undo the customer order delivery.
• If multiple deliveries exist for the same customer order line and return material authorization is created against a specific debit invoice, still the system will allow to undo delivery for a delivery not included in that debit invoice given that no other return material lines exists without any debit invoice reference. Note, this does not apply to package parts.
• If you undo customer order delivery of parts delivered from an internal customer order, it is not possibile to undo the internal customer order delivery when parts received against the originating purchase order.

System Effects

• As a result of this activity, the customer order status will be changed to Partially Delivered, Picked or Released.
• If you undo delivery of a shipment that is closed, the shipment status will go to Complete.

Window

Undo Customer Order Delivery

Related Window Descriptions

Undo Customer Order Delivery

Procedure

Delivery Made from Customer Order:

1. In the upper part of the Undo Customer Order Delivery window, either populate or query for the customer order you want to undo delivery.
2. If you want to undo all lines, right-click and click on header and select Undo Delivery.
3. If you only want to undo a specific delivery, you can right-click on the specific line and undo the delivery.Note: Once a delivery note is created, you can only undo the total delivery for that specific delivery note. This means that you will have to right-click on the header to undo the delivery.

Delivery Made from Shipment:

1. If you have a shipment to be canceled, you could undo only the full shipment delivery. Individual customer order deliveries cannot be canceled.

Delivery Made from Consolidated Shipment:

1. If you have a consolidated shipment delivery, you should undo individual shipment deliveries.