Register Received Returns
Explanation
When receiving the material which is returned from customers, you should
either scrap the
returned material or return the material to the inventory.
You also can enter returns of non-inventory parts. When all parts on a return material
authorization line with non-inventory parts have been received, the line will
automatically acquire the Return Completed status.
Prerequisites
- The current RMA line must have been released.
- The RMA should not be an originating RMA.
System Effects
- If only a part of the quantity approved for return is received, the RMA line will
acquire the Partially Received status.
- When all parts on a RMA line with non-inventory parts have been received, the line will
automatically acquire Return Completed status.
- When a non-inventory part is entered as received, postings are created immediately.
After this you can no longer update prices and customer order line information on the RMA
line.
- When the status is changed in the receipt RMA, the
status of the originating RMA is updated as well.
- A customer receipt record will be created
according to the RMA receipt number and it can be viewed in the
Customer
Receipt window.
Window
Return Material
Authorization
Return Material Authorization Lines
Receive
Authorized Returns
Related Window Descriptions
Return Material Authorization
Return Material Authorization Lines
Receive Authorized Returns
Receive
Parts
Receive Parts against Order Deliveries
Return Parts from
Internal Order Transit
Scrap
Parts from Internal Order Transit
Procedure
Parts of a RMA line has been returned:
- Populate, or query for the appropriate RMA.
- Mark the appropriate RMA line. Right click in the lower part of the window and
then click Receive Parts.
- In the Sales Qty to Return field, you can enter the received
quantity in sales unit of measure or in the Inv Qty to Return field,
you can enter the received quantity in inventory unit of measure.
- Specify the location number to which the inventory
parts must be received.
- To save the changes and close the window, click OK.
Return parts by looking at the order deliveries:
- Populate, or query for the appropriate RMA.
- Mark the appropriate RMA line. Right click in the lower part of the window and
then click Receive Parts against Order Deliveries.
- In the Sales Qty to Return field, you can enter the received
quantity in sales unit of measure or in the Inv Qty to Return field,
you can enter the received quantity in inventory unit of measure.
- Specify the location No to which the inventory
parts must be received.
- To save the changes and close the window, click OK.
Parts are returned from an internal customer that
belongs to the same company as the site at which the parts are returned
belongs:
- Populate or query for the appropriate RMA.
- Mark the appropriate RMA line. Right-click in the lower part of the window and
then click Return Parts from Internal Order Transit or Scrap Parts from Internal
Order Transit depending if the parts should be scrapped or returned.
- Enter the quantity to be returned or scrapped in the
lower section of the dialog box.
- To save the changes and close the dialog box, click OK.
Note: For more details regarding scrapping and returning
of parts from an internal customer, see the related activity descriptions.