If the automatic schedule release process is not successful, users can view the details of the merged schedule, including individual releases that could not be moved into a customer order, in Customer Schedule Merged Line.
Users can attempt to re-convert any individual 'Exception' releases to customer order releases. This attempts to convert unreleased schedule lines into customer orders. If still not successful, users must convert them manually. Users are able to access the customer order form for the correct order to manually create or update release records. Users can manually remove the merged record from the release to allow future processing with the next cycle of releases.
A number of exceptions can occur during the release process. If any problems occur during the process, the status for the schedule is set to Release Exception. Error messages relating to the exception are written during the release process and can be viewed by the user for schedules at this status. Each record in the merged schedule view has status either In Progress or Released.
The released line can have two statuses: In Release and Not In Release. The In Release status means that the release was successfully run, while the Not In Release status means either that the order line is removed from the customer order or that the release did not succeed. The release can fail because either the order line already is picked/delivered.
To solve this, the user can use the two options in the Operations menu in the lower part of the window. Rerun Release… makes it possible to execute the release process one more time, while the Remove from Release… option deletes the line from the schedule.
The customer schedule has been run through the release process and has failed to pass it.
The schedule line and the exception status will be removed. The cause of the exception status will however have to be solved manually on the customer order.