Service Quotation/Service Contract/Services
Usage
Use this tab to view or modify service lines for the objects covered by the service contract.
- The service level agreement applicable to the
service line. This can be different to the service level agreement included in the
service contract.
- Benefit Plan - determine if there are any benefits that is limited to a
number of initial work orders to be executed under the service line.
- Invoicing options - determine how the service line
should be invoiced. For more information refer to the online help document:
Service Contract.
- Estimate Values - used for the estimation of the service lines.
For the description of each tab in the window, follow the appropriate link:
Scope,
Execution,
SLA
Activity Diagrams
N/A
Activities
Enter
Service Lines