Use this window to undo a customer order delivery. This will reverse the customer order/order line status back to Partially Delivered, Picked or Released. For each delivery, you would get a delivery number per customer order line/release number. As long as a delivery note is not created, you could undo any specific delivery number by right-clicking and then clicking Undo Line Delivery on the specific line in the table. Once a delivery note is created, you could only undo the delivery of the whole delivery note only.
Note that undo customer order delivery of parts delivered in a handling unit structure does not guarantee that the delivered structure appears as delivered on the shipment or in inventory after undo delivery has been performed. As the undo delivery is done per delivery line on lowest level it is for example possible to undo delivery of a handling unit structure partly. Also note that their might have been changes made to the handling unit structure after delivery and the undo delivery will then use the handling unit structure for the delivery lines as is - not as delivered. If changes made to delivered structure include repacking of new parts there might be validations preventing undo delivery.
Undo customer order delivery of parts delivered from an internal customer order, it is not possibile to cancell the internal customer order delivery when originating purchase order is in status Received or Arrived
For shipment deliveries, you could only cancel the shipment as a whole from the header. This would move the shipment back to Complete state if it was closed. For consolidated shipment, you should undo delivery per shipment.
It is possible to undo the rental order deliveries (only the normal
order flow) regardless of the status of the rental order line.
It is not possible to undo customer order delivery or customer order lines that have return material authorization lines created against them. If multiple deliveries exist for the same customer order line and return material authorization is created having a debit invoice reference, still the system will allow to undo delivery for a delivery not included in that debit invoice given that no other return material lines exists without any debit invoice reference. Note, this does not apply to package parts.
Deliver Customer Order, Single Order Delivery