Use this window to enter customer requests to return ordered and delivered material and services. You can release, deny or cancel a planned return material authorization. You also can print a return note which informs the customer of the parts and the quantity that is allowed to return.
For the description of each tab in the window, follow the appropriate link: RMA lines, Credit Charges, Return Handling Addresses, Misc RMA Info, History
Create
Customer Returns
Approve
Customer Returns
Return
or Scrap Customer Returns
Complete
Customer Returns
Deny Customer
Returns
Enter RMA Header
Release RMA
Deny RMA
Cancel RMA
Complete RMA
Approve for Credit
Remove Credit approval
Create Credit Invoice
Create Correction Invoice for Returned Goods
Print Return Note
Manage Tax, RMA Line
Manage Tax, RMA Charge
Enter Notes
Enter Document Texts
View Configuration
Create Customer Receipt