Define Reason Codes
Explanation
This activity is used to enter the reason codes that will be used when processing a work order on the mobile device. You can define where in the process the reason code should be used.
Prerequisites
N/A
System Effects
As a result of this activity, one or more reason codes are defined, and based on your selection, can be used when suspending a work order, setting it on hold,
abort a work order, rejecting it or registering a revisit requirement.
Window
Mobile
Basic Data
Related Window Descriptions
Mobile Basic Data
Mobile Basic Data/Reason Codes
Procedure
- Open the Mobile Basic Data window.
- Click the Reason Codes tab and create a
new record (F5).
- In the Reason Code field, enter a reason code.
- In the Reason Code Description field, enter a description of the
reason.
- Select the Reject check box if the reason is to be used when
rejecting the mobile work order.
- Select the Abort check box if the reason is to be used when
aborting the mobile work order.
- Select the Suspend check box if the reason is to be used when
suspending a mobile work order.
- Select the On Hold check box if the reason is to be used when
setting the mobile work order on hold.
- Select the Revisit Required check box if the reason is to be used
when registering a request for revisit.
- Save the record (F12).