Cancel Customer Payment Order Details

Explanation

The Cancel Customer Payment Order Details activity is used for canceling single invoices included in a direct debiting order. The deletion does not create any file with output data to the payment institutes. This means that the transfer of funds from the payment institute from various customers will proceed according previous payment order instructions. Change of payment instructions from the payment institute must be carried out manually. If an invoice or pre-payment is to be sent again on a new payment order, it must first be removed from the associated payment order.

Prerequisites

This activity requires that the direct debiting order detail to be cancelled is not acknowledged, i.e., payment transaction has not been confirmed by the payment institute and payment voucher has not been created within the system.

System Effects

As a result of this activity, the invoice or pre-payment is removed from the payment order. The file having output data created with payment order is, however, unchanged.

Window

Customer Payment Orders

Related Window Descriptions

Customer Payment Orders

Customer Payment Order Details

Procedure

To Cancel Customer Payment Order:

1. Open the Customer Payment Orders window and Populate or Query for the actual payment order. Click the right mouse button function Details to access Customer Payment Order Details. Mark the line for the specific payment to be cancelled.
2. Click the right mouse button function Cancel and exit the window.