Cancel Customer Check

Explanation

The Cancel Customer Check activity is used to cancel a customer check. This activity is useful if the check was returned or you have matched the wrong customer installments/invoices to a check payment by accident. Thus you need to enter a check Cancellation Reason when performing this activity. A check can be cancelled at any time, even if it has been cashed. If a payment receipt has been printed, update the receipt status to Cancelled, but if the receipt is still in the Created status it should be removed.

Prerequisites

This activity requires that a Customer Check has been entered and a cancellation reason has been defined in Check Cancellation Reasons window.

System Effects

The check, including possible matched installments, invoices, or difference item invoices, will be rolled back. 

Window

Customer Check

Related Window Descriptions

Customer Check
Cancel Check

Procedure

1. Open the Customer Check window.
2. Populate or query for the Check you want to cancel.
3. Select the Check and use the right mouse button function Cancel Check.
4. Enter a value in the Cancellation Reason filed using the List button and select OK.