The Write - Off Notice process is used for notifying customers that claims has been written-off. There are functions for creating write-off notice proposals, printing write-off notice proposals and printing write-off notices. Write-offs within the accepted tolerance level are automatically handled at payment entry and do not cause any write-off notice. For write-offs larger than the tolerance level, a manually created write-off must be entered. This is handled in Customer Payment, the Transaction tab. Write-Off notices can only be created after write-offs has been performed.
You can define various write-off codes and create notice proposals by selecting on specific codes or customers. By using different notice templates for different write-off codes various standard text will be printed on the notice. After a proposal has been created, it can be modified by excluding single details. Write-off notices must be acknowledged to enable printout. There is a function in the process for viewing all write-offs generated within the system in various statuses, depending on whether they have been selected to a write-off notice proposal or if they already have been printed on a notice.
Before you start entering information check that Basic Data Required (BDR) has been set up as per instructions in Define Financials Basics, the Set up Basic Data Customer Credit Management process.