Component Repair Order

[To Manage CRO Request] [To CRO Receipt] [To Receipt] [To Define CRO Work Scope] [To Execute CRO Work Scope, Shop Order] [To Execute CRO Work Scope, Work Order] [To Manage Purchase (External Service Order)] [To Manage CRO Cost and Sales Lines] 

Usage

Use this window to create, view, manage and maintain component repair orders (CRO). The CRO consists of a header and part lines and is used for different types of services. The information entered in the CRO header is inherited to all Repair lines. You can manually change the default values retrieved from the header on the part line at any time during the repair process. You have two options for entering a CRO, manual entry or using an assistant that guides you through the steps.  You can create Repair lines for processing on any of the repair order types mentioned below:

Furthermore, the CRO allows you to create, view, manage and maintain component repair order exchange scenarios consisting of:

For the description of each tab in the window, follow the appropriate link: General, Repairs, Exchanges, Transactions, Journal, Receipt History, Dispatch History,

Activity Diagrams

Register component repair request
Inspect parts
Select services
Release to repair
Reserve parts manually
Sign off work
Report receipt from CRO
Modify receipt from CRO
Create CRO receive order
Report arrival, component MRO
Create customer order from CRO line
Handle cost and sales lines
Modify CRO work scope
Confirm Receipt from CRO
Approve CRO Exchange  

Activities

Enter CRO header
Enter or modify general fault information
Cancel CRO
Close or reopen CRO
Enter note

Enter CRO part line
Enter or modify fault information on CRO Line
Enter or modify package condition
Select service types
Select repair order type

Report receipt directly from CRO line
Create CRO receive order
Report arrival from a CRO receive order
Reserve repair part from inventory
Register accessories
Create customer order from CRO line
Add to existing customer order
Add repair codes manually on disposition shop order

Release CRO line to shop order
Generate CRO task list
Approve or re-open CRO line tasks
Release CRO line to work order
Release CRO line to external service order
Unrelease CRO line
Calculate cost lines
Generate sales lines
Sign off tasks
Manage accessories
Transfer sales lines to customer order

Cancel CRO line
Close or re-open CRO
Set CRO line on-hold
Return CRO to repair
Scrap all or a subset of received parts
Cancel all or a subset of receipt
Undo transfer to sales line to customer order

Remove operations from repair shop order
Remove material lines from repair shop order

Select part service contract line
Modify service price
Add service types on CRO line
Remove service type from CRO line
Select service type as default
Add standard job on work order
Add operations on repair shop order
Add material lines on repair shop order

Add or modify service type on cost line

Add sales lines manually
Delete sales line
Exclude sales line
Modify sales price

Enter exchange line
Confirm exchange receipt
Approve exchange line
Modify exchange code 
Complete CRO line

Enter preposting, component repair order
Enter preposting, component repair order line
Enter preposting, exchange line