Create Customer Order from CRO Line
Explanation
This activity is used to create a new customer order for handling the
dispatch of parts to the customer. The dispatch of the parts
is handled from a customer order line, which is pegged to the component repair
order line. A dispatch customer order line can be created anytime during the
repair process. If the customer order is
created before the component repair order line is processed to Completed status,
then the customer-owned part is automatically reserved to the customer order.
Prerequisites
- The customer must have a record in the Customer window.
- The coordinator must have a record in the Coordinator
window. Normally you have a default coordinator connected to your user ID.
- The order type you intend to use must have been entered on the
Sales Basic Data/Order Types tab. To facilitate the order entry, a
default order type can be connected to the customer on the
Customer/Order/Misc Customer Info tab.
- The repair part must have been defined as a sales part in the
Sales Part window.
System Effects
As a result of this activity, a new customer order with customer order line(s) is created. Each customer order line is pegged to
the corresponding component repair order line.
If a modification that results in a change of part number is included in the task list for the CRO line,
customer order line is created for the new part number as assigned in the modification.
Window
Component Repair Order
Customer Order
Related Window Descriptions
Create Customer Order from
Component Repair Order Line
Component Repair Order/Repair Lines
Component Repair
Order/Exchange Lines
Component Repair Order
Customer Order
Procedure
- Open the Component Repair Order window and search for the
required component
repair order.
- Click the Repairs or Exchanges tab.
- Select the component repair order line, right-click, point to Customer Order
Handling and then click Create. The Create Customer Order from
Component Repair Order Line dialog box appears.
- By default, the coordinator and wanted delivery date/time are copied from
the General tab in Component
Repair Order. The order type is retrieved by default from the customer
record. You can change the values if necessary.
- Click Create New.
- A message appears displaying the customer order number, and asking if
you want to view the customer order.
- If you want to view the created customer order, click Yes and
the Customer Order window opens and you can study the
customer order.
- If you want to view the created customer order later on, click No.
When you want to view the customer order later on, select the component repair order line, right-click, point to
Customer Order
Handling and then click View.